Accessibility Statement
MyCase Support
Last updated: March 2026
Our Commitment
MyCase Support is committed to making our platform and website as accessible and usable as possible for all individuals, including those with disabilities.
We aim to design MyCase Support in a way that ensures individuals can safely and independently document, organise, and access their information.
We recognise that accessibility is particularly important for individuals who may be experiencing vulnerable or challenging circumstances.
Accessibility Standards
We aim for the MyCase Support website and platform to meet the accessibility principles outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where possible.
These guidelines help ensure digital services are:
• perceivable
• operable
• understandable
• robust
Accessibility Features
The MyCase Support platform has been designed with accessibility in mind. We aim to meet these standards and principles as outlined in the Web contact Assessibility guidelines (WCAG) 2.1 Level AA where possible. Features include:
• Clear and structured layouts
• Consistent navigation and interface design
• High-contrast colour palette to support readability
• Simple language where possible
• Responsive design for different screen sizes and devices
• Compatibility with common web browsers
We are continually reviewing the platform to improve accessibility wherever possible.
Known Limitations
While we aim to make the platform accessible to as many users as possible, there may be some areas where accessibility improvements are ongoing.
Examples may include:
• certain visual elements that may require further optimisation for screen readers
• third-party integrations that may have their own accessibility limitations
We are committed to improving accessibility over time.
User Responsibility
MyCase Support is a self-managed digital journaling and documentation platform.
Users remain responsible for the content they choose to upload or store within their account. Accessibility of uploaded materials (such as images or documents) may depend on the format provided by the user.
Feedback and Accessibility Support
If you experience any accessibility barriers while using the MyCase Support website or platform, we encourage you to contact us.
Your feedback helps us improve accessibility and usability.
Please include:
• the page or feature you were using
• the issue you experienced
• the device or browser you were using (if possible)
Contact
If you require assistance or wish to report an accessibility issue, please contact:
Email: kim@kimsp.com
Ongoing Improvements
We are committed to continuously reviewing and improving accessibility as the MyCase Support platform evolves.
Accessibility improvements will be implemented where reasonably possible as part of ongoing development and updates.