Privacy Policy- MyCase Support
Last updated: March 2026
1. Introduction
MyCase Support is committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the MyCase Support platform and website.
MyCase Support is designed as a secure digital journaling and evidence organisation platform for individuals who wish to document personal experiences, including experiences related to domestic abuse, coercive control, or other safeguarding concerns.
Users maintain full responsibility for the information they choose to record, store, or share within their account.
2. Who We Are
MyCase Support is operated by:
KIM Software Solutions Ltd
United Kingdom
For the purposes of UK data protection law, KIM Software Solutions Ltd acts as the data controller for account information and platform operation.
Users act as the data controller of the personal information they upload into their private journals or evidence records.
3. Information We Collect
We collect limited information necessary to provide and operate the MyCase Support service.
Information you provide
When you create an account or use the platform, you may provide:
• Name
• Email address
• Login credentials
• Account preferences
• Content you choose to upload, record, or store within your journal (including text, images, documents, or other materials)
Automatically collected information
When you use the platform, certain technical information may be collected automatically, including:
• Device type
• Browser type
• IP address
• Log data related to account access and security
• Platform usage data
This information helps maintain platform performance, security, and reliability.
4. Sensitive Personal Information
Users may choose to record sensitive or personal experiences within their MyCase journal entries.
MyCase Support does not review, monitor, or analyse private user journal content.
The platform acts solely as a secure storage and organisation tool for information that the user chooses to record.
Users are responsible for deciding:
• what information to record
• what information to upload
• whether to share their records with third parties
5. How We Use Your Information
We use personal information to:
• provide access to the MyCase Support platform
• manage user accounts
• maintain platform security
• process subscriptions or payments
• communicate important service updates
• improve the functionality and performance of the platform
We do not sell personal data to third parties, or sell on your details for marketing purposes.
6. Data Storage and Security
MyCase Support takes reasonable technical and organisational measures to protect user data.
These measures may include:
• encrypted data storage
• secure server infrastructure
• restricted administrative access
• account authentication protections
We store data on encripted on the cloud.
While we take steps to protect information, no digital system can guarantee absolute security.
Users should ensure they maintain the confidentiality of their login credentials.
7. User Responsibility for Stored Content
MyCase Support is a self-managed documentation platform.
The platform does not provide case oversight, safeguarding monitoring, or professional supervision of user content.
Users remain responsible for:
• the accuracy of the information they record
• the decision to store sensitive information
• decisions to share information with authorities, professionals, or other individuals
8. Sharing of Information
MyCase Support does not share personal data with third parties except:
• where necessary to operate the platform (e.g. hosting providers or payment processors)
• where required by law
• where necessary to respond to lawful requests from authorities
Any third-party service providers are required to process data in accordance with applicable data protection laws.
9. Data Retention
We retain account information only for as long as necessary to provide the service.
Users may delete their account and associated data at any time through their account settings, subject to any legal or regulatory requirements.
10. Your Data Protection Rights
Under UK data protection law (including the UK GDPR), you have the right to:
• access the personal data we hold about you. We only hold what you choose to store.
• request correction of inaccurate information, you can edit your own data.
• request deletion of your personal data, you can request complete deletion.
• restrict processing of your data in certain circumstances
• object to processing where applicable
To exercise these rights, please contact us using the details below.
11. Cookies
The MyCase Support website may use cookies or similar technologies to improve website functionality and user experience.
You can control cookie preferences through your browser settings.
12. Third-Party Links
The MyCase Support website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in the platform, legal requirements, or best practice.
The latest version will always be published on the MyCase Support website.
14. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: kim@kimsp.com
Company: KIM Software Solutions Ltd