Is MyCase Support secure?
Yes. MyCase Support uses encrypted, UK-hosted cloud storage. Your data is protected in line with UK data protection standards. You remain in control of what you record and what you choose to share.

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Does MyCase Support provide legal advice?
No. MyCase Support does not provide legal advice. It provides structured tools to help you document experiences, organise information, and communicate clearly with professionals such as solicitors, IDVAs, or social workers.

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What type of evidence can I upload?
You can upload photos, screenshots, documents (PDF or Word), emails, letters, and court orders. All uploads are stored securely and organised within your case timeline.

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What are Smart Tags?
Smart Tags allow you to categorise incidents using structured safeguarding categories such as emotional harm, financial control, coercive behaviour, or breaches. This helps identify patterns and build clear chronologies.

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Can MyCase create timelines or reports?
Yes. MyCase Support can automatically generate structured chronologies and summary reports based on your entries. These can be shared selectively with professionals to support safeguarding or court processes.

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Can I control who sees my information?
Absolutely. You choose what to share, who to share it with, and when to revoke access. You remain in control at all times.

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Can organisations purchase licences for clients?
Yes. Organisations can purchase licences on behalf of clients, providing them with secure access to MyCase Support as part of their safeguarding or support service.

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Can I access MyCase on mobile?
Yes. MyCase Support is accessible via secure web access on desktop, tablet, and mobile devices.

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What happens if I stop my subscription?
Your data remains secure. You will be informed of any access changes or retention periods in accordance with our data policy. You will have 30 days to download your data before it will be deleted.

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Who is MyCase designed for?
MyCase Support is designed for individuals experiencing domestic abuse, including coercive and controlling behaviour, and for organisations supporting them. It provides a structured, empowering tool to support clarity, communication, and safeguarding.